AMA and GUTA Collaborate on Revenue Digitisation System Implementation

In a recent meeting between the Accra Metropolitan Assembly (AMA) and the Business Committee of the Ghana Union of Traders Association (GUTA), plans for the implementation of a new revenue digitisation system were discussed. This system aims to streamline revenue processes, curb revenue leakages, and enhance efficiency in financial transactions within the metropolitan area.

The pilot phase of this initiative will be conducted in the Ashiedu Keteke Sub-Metropolitan Area.

Under the new system, clients will receive SMS notifications from the assembly via registered business phone numbers. These messages will include links to access bills and complete payments by scanning a QR code or through various payment channels such as banks, mobile money, or a designated short code (22233#) across all networks.

Elizabeth Sackey, the Metropolitan Chief Executive (MCE) of AMA, underscored the necessity of transitioning to a digital revenue collection system in response to demands for greater accountability and technological advancement in public service delivery. She emphasized that digital platforms would not only optimize revenue generation but also help block revenue leakages.

Ms. Sackey highlighted the importance of engaging stakeholders like GUTA in the implementation process and urged collaboration to ensure the successful adoption of the new digital system. She assured stakeholders that there would be no changes in the amount to be paid for different business categories and mentioned that accredited AMA officers would be available to assist clients in making payments.

Regarding concerns raised by GUTA, particularly related to incorrect billing, the user-friendliness of the payment platform, and the security of financial transactions, Ms. Sackey assured them that these issues would be addressed. She stressed the transformative potential of the new system in enhancing revenue collection efficiency and enabling real-time transaction tracking while reducing administrative bottlenecks.

In response, Mr. Benjamin Yeboah, the National Director for Welfare at GUTA, expressed support for digitalization but raised concerns about potential challenges such as network issues, categorization errors, and the need for accessible complaint resolution mechanisms. He requested a grace period for dialogue and education among GUTA members to address emerging issues and ensure a smooth transition to the new system.

Overall, both parties expressed their commitment to collaboration and dialogue to ensure the successful implementation of the revenue digitisation system, recognizing its potential to drive development and progress in Accra's metropolitan area.